1. Introduction
Elite Painting (website URL: elitepaintingwi.com) values your business and trust. We are a local company based in southern Wisconsin, specializing in professional painting services. Please read this Privacy Policy carefully. By continuing to use our services, you consent to both this policy and our terms of service.
2. Data Collected
Data Storage Location
We are a local company, and our web servers are hosted in the United States. We work with reputable hosting providers who adhere to industry-standard security protocols to ensure that your data is securely stored and protected. For more information, please see the privacy policies of our hosting provider.
Registration Data
If you create an account on our website, we will store your username, email address, and any other personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except for your username). Website administrators also have access to this information to assist with managing your account.
Purchase Data
If you purchase services or products from Elite Painting, we may collect and store purchase details, including product information and support-related data, to provide you with customer support and service updates.
Support Data
For customers with an active support account, you may submit support tickets for assistance. Support form submissions will be securely stored and only the data you explicitly provide will be used to handle your requests.
Comments
When you leave comments on our website, we collect the data provided in the comments form along with your IP address and browser information to help detect and prevent spam.
Contact Form
Information submitted through the contact form on our site is sent to our company email. These submissions are only used for customer service purposes and are never shared with third parties or used for marketing.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Guarantee overall performance and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by only our system administrators.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
10. Third Party Websites
Elite Painting may include links to third-party websites on our site. These third-party websites are not monitored by Elite Painting for privacy or security compliance, and we are not responsible for the conduct of these websites. You release Elite Painting from any liability related to the use of these third-party sites.
All social media sharing links displayed on our website, whether as text links or social media icons, will not connect you to any of these third-party services unless you explicitly click on them.
Please be aware that this Privacy Policy, along with any other policies in place, does not create any enforceable rights by third parties or require the disclosure of any personal information related to users of the Service or Site. Elite Painting is not responsible for the information collected or used by any third-party websites or advertisers. We encourage you to review the privacy policy and terms of service for each third-party site you visit via links on our site.
11. Release of Your Data for Legal Purposes
There may be times when it is necessary or desirable for Elite Painting to disclose your personal information in response to a legal request, such as a subpoena or request from a government agency. You agree that we may release your information to third parties if we believe, in good faith, that it is necessary for legal reasons, such as a civil lawsuit, criminal investigation, or other legal matter.
In the event we receive a subpoena that impacts your privacy, we may attempt to notify you to provide you with the opportunity to challenge the request, or we may attempt to quash the subpoena ourselves, but we are not obligated to do so. Additionally, we may report and release your information to third parties if we believe it is necessary for legal reasons, including cases where we suspect fraudulent activities.
Any release of your personal data for legal purposes will only occur in compliance with the applicable laws of our country.